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• SHIPPING AND DELIVERY

At OLOXO, we are committed to providing a seamless and safe shopping experience. From our premium handcrafted jewellery to your doorstep, we ensure every package is handled with the utmost care and precision. We have partnered with best Logistics Service providers in India. We prioritize handcrafted jewellery data protection and secure handling at every step of the fulfillment process.

1. Fast India-Wide Delivery

We offer reliable jewellery delivery India wide, reaching over 20,000 pin codes. Whether you are ordering a Kundan necklace set or 18K gold plated jewellery, our logistics partners ensure timely arrival.

• Tier-1 Cities (Delhi, Mumbai, Bangalore, etc.): 3–5 business days.

• Rest of India: 5–7 business days.

• Processing Time: All orders are processed within 24–48 business hours (excluding Sundays and National Holidays)

• You will be intimated via email about the tracking details of your order once your order is shipped. In case of any delays in processing your order, we will intimate you and inform you regarding possible delays.

ORDER TRACKING

Upon dispatch of your order, we will send you an email with Tracking URL and AWB number. You can use the tracking URL to live track your order. 

ORDER DELIVERY

For India:

Our logistics partner usually deliver the shipment in 2-3 days for metro cities and 5-7 days for non-metro cities from the time we dispatch your order. However, in case of any unforeseen circumstances or rare operational issues, there might be a delay in delivering your order. Kindly track your order with the details provided over your registered email ID. 

Please note: A 10 Digit Indian Mobile Number is mandatory to receive a package delivery within India as an OTP based delivery is followed by our Logistics Partners. Failure to receive the OTP may lead non-delivery of the package which is totally beyond our control and this can incur addtional charges if the package returns back to our warehouse. An additional shipping charges will be borne by the customer to reship the package. 

International orders (Outside of India):

Every package goes from one checkpoint to another before it gets delivered to you safely, the process takes time but the travel is quick. You can expect your package within 15 days from your order date. In some rare cases, any delays can be brought to our notice by emailing at hi@oloxo.in and we shall provide you with better information for your query.

SHIPPING CHARGES 

Shipping within India:

OLOXO offers free shipping for all prepaid orders within India. Shipping charges/Cash-handling charge of ₹125 is applicable for all COD orders within India. 

International Shipping:

International shipping charges are applicable as per the weight of the products in your order and this will be automatically added to your cart at Check Out. Our shipping charges are on DDU (Delivery Duty Unpaid) basis.

All the product prices on our website and the shipping charges are exclusive of import duties. As the recipient of the order, you shall be liable for all import duties, customs and local sales tax levied by the country you are in. Please ensure payment of import duties to receive your order on arrival. Failing to do so your order might get stuck at the customs department or it may return back to our warehouse and in such cases, we will not be able to refund the shipping charges if it returns back to us and also deduct the charges for the return.

Transit Damages & Missing Items

While we carry out rigorous quality checks, damages in transit are beyond our control.

• Mandatory Unboxing Video: To claim a replacement for damaged or missing items, a clear, uncut unboxing video is mandatory.

• Claim Window: Please report any transit-related issues within 48 hours of delivery via WhatsApp or email. To protect our customers, an unboxing video is mandatory for all claims regarding damaged or missing items. Please review our full Refund Policy for details on the 48-hour claim window.