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OLOXO Returns & Cancellations
oloxo Returns & Refunds
At Oloxo, we strive to provide you with the finest handcrafted jewellery and a seamless shopping experience. If You Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a fashion product (Jewellery & Sarees) but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase.
Order Cancellation
Before Shipment: Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)
After Shipment: Once an order is shipped, it cannot be cancelled. You may, however, follow our return process after the package is delivered.
Below are the 3 steps for returning your Bling Boutique purchases.
Inform: You need to share the name and image of the product via email at hi@oloxo.in within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.
Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.
Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-72 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.
48-Hour Return Window
Eligibility: If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of the delivery timestamp.
Condition: Items must be unused, unaltered, and in their original Oloxo packaging with all tags intact.
How to Initiate: Contact our support team via WhatsApp or Email with your Order ID and the mandatory unboxing video.
Mandatory Unboxing Video (Strict Requirement)
To protect our customers and ensure quality standards, Oloxo requires a mandatory unboxing video for all claims regarding damage, missing items, or incorrect products.
The video must be one continuous, uncut recording starting from the sealed, untampered package.
The shipping label must be clearly visible in the video.
Note: We cannot process any claims without a valid unboxing video recorded at the time of delivery.
Refund Policy
Mode of Refund: Once your return is received and inspected, we will issue a Refund Code (Store Credit) that you can use for your next purchase. This is the fastest way to get your value back.
Prepaid Refunds: For genuine quality defects, if you prefer a bank refund, the amount will be processed to your original payment source within 7-10 working days after the return is approved.
Non-Returnable Items: For hygiene and safety reasons, used items or those without original packaging are not eligible for returns. Items purchased during “Clearance Sales” are final and cannot be returned.
Applicable Deductions
- Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned.
- Any refund coupon code of the previous order, if applied to a new order which is not accepted by your, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
- For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
- For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes.
- A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order.
- Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹125) in case the customer has placed more than 2 orders using a refund coupon code.
- TOKEN AMOUNT REFUND – Token amount cannot be refunded in case the Cash on delivery order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason. (₹250 as per standard deduction for the ‘to & fro’ journey of the package)
- In case the token amount paid for the COD order is of more than ₹250, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer.
Eligibility
- All products sold under our website are eligible for return against a credit of coupon code.
- Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost, or you may collect them in-person from our warehouse.
- Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns.
- All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given.
Damaged Product Received:
All our products go through a ‘3-Level-Quality Check’ and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:
1) Inform within 48 Hours: Create a mandatory video of unboxing your package, and click pictures of the product from different angles from which clearly shows the issues you are facing. Write an email within 48 hours of receiving the package to our returns support team at hi@oloxo.in and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours.
2) Reverse Pickup (Only for orders delivered within India): Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup and you will have to ship the product back to us by bearing the shipping charges yourself.
3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or shall issue you a full refund coupon code worth the value of the product for your next purchase which will be valid for the next 1-year from the date of issuance. No refund will be provided in any replacement or damage cases. We will be happy to provide you a replacement or issue a refund coupon code.